Cancellation & Refund Policy for MalvanBazar.com
At Malvan Bazar, we strive to provide high-quality, authentic products to our customers. However, we understand that there may be occasions when you need to cancel an order or request a refund. Please review our Cancellation & Refund Policy below:
1. Cancellation Policy
1.1 Order Cancellation Before Shipping:
- You can cancel your order within 24 hours of placing it by contacting our customer support team at support@malvanbazar.com or 9869709175/9322246354.
- If the order is canceled before it has been shipped, you will receive a full refund.
1.2 Order Cancellation After Shipping:
- Once an order has been shipped, it cannot be canceled.
2. Refund Policy
2.1 Eligibility for Refunds:
- Refunds are applicable only for defective or damaged products.
- The product must be returned to us within 7 days of delivery to qualify for a refund.
2.2 Non-Refundable Items:
- Perishable products, such as food items, are not eligible for refunds unless they are damaged or defective.
- Products damaged due to misuse or mishandling are not eligible for refunds.
2.3 Refund Process:
- Once we receive the returned product and verify the issue, we will initiate the refund process.
- Refunds will be credited to the original payment method within 7-10 business days.
3. Exchange Policy
- We accept exchanges within 7 days of product delivery, subject to product availability.
Please note:
Returned products must be unused in their original packaging. And must include all documentation.
Malvan Bazaar reserves the right to inspect the product before approving a return or exchange.
Unless otherwise stated, return shipping charges may apply.
4. How to Request a Refund or Exchange
To request a refund or exchange:
- Contact our customer support team at support@malvanbazar.com or 9869709175 / 9322246354].
- Provide your order number and a brief description of the issue.
- If requested, send pictures of the defective or damaged product for verification.
5. Return Shipping
- Customers are responsible for the shipping costs of returning a product unless it is defective or damaged.
- We recommend using a trackable shipping method for returns.
6. Changes to This Policy
Malvan Bazar reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our Cancellation & Refund Policy, feel free to reach out to our customer support team:
- Email: support@malvanbazar.com
- Phone: 9869709175 / 9322246354
Thank you for shopping at Malvan Bazar! We value your trust and support.